- What is the cost of shipping within Australia?
- Box & Bow offer free delivery Australia wide. Options to upgrade to express delivery or same day delivery costs a flat rate of $14.90
- What is the standard turnaround time for delivery?
- We offer next business day delivery for all orders placed before 4pm EST. Some exceptions may apply to rural areas, please contact firstname.lastname@example.org for more information.
- Do you offer a same day service for urgent orders?
- At this point in time we offer same day deliveries for the Melbourne Region only, however looking to extend this very soon. Our same day delivery cut off is 1pm EST.
- How can I track the progress of my order?
- Once your order has been dispatched you will receive an email from our courier service with all the tracking details. From there you can see when your gift is both on board for delivery and when it has been delivered.
- What if my recipient is not home to accept the delivery?
- If the recipient is not home and the driver deems it safe to leave (not left in public/unsafe place or left in extreme weather conditions etc) then they will leave it at the front door, otherwise the courier will leave a redelivery card where your recipient can call and organize a suitable time for delivery.
- Do you accept Bulk/Corporate Orders?
- Box and Bow are highly specialised in dealing with bulk orders, if interested please contact email@example.com and we can discuss potential discounts and branding options.
For any other queries please feel free to contact our staff at firstname.lastname@example.org